Driving guest loyalty is at the very top of our objectives for every colleague in Langham Hospitality Group. At Cordis, we take initiatives to create authentic local stay experiences with our Heartfelt service for our guests. We believe in engaging every colleague in continuous improvement process to strive to deliver excellent service to increase guest loyalty.
Quality League, is the systematic approach that guides our hotels through 3 main principles:
(i) Everyone is going towards the same direction;
(ii) Everyone is involved in continuous improvement; and
(iii) Everyone knows when they are successful.